Shipping policy
1. Order Processing
All orders are processed after payment confirmation. Orders are prepared for dispatch within the estimated processing time shown at checkout. Processing times may vary during peak periods, promotions, or due to product availability.
2. Shipping & Delivery Timeframes
Delivery timelines provided at checkout are estimates only and are not guaranteed. Delays may occur due to shipping carriers, customs clearance, weather conditions, or other circumstances beyond our control.
Awani Home shall not be held liable for delivery delays once an order has been handed over to the shipping carrier.
3. Packaging & Product Protection
All orders are packed using professional, high-quality protective packaging designed specifically for premium and fragile products. We take every reasonable precaution to ensure products are shipped securely and reach customers in perfect condition.
4. Risk of Loss & Ownership
Ownership and risk of loss transfer to the customer once the order is dispatched and handed over to the shipping carrier.
5. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information. Awani Home is not responsible for delivery failures or delays caused by incorrect or incomplete address details.
6. Failed or Refused Deliveries
If a delivery is returned due to an incorrect address, refusal to accept the shipment, or failure to collect the order, any additional shipping or handling charges will be the responsibility of the customer. Refunds, if any, will be processed in accordance with our Refund Policy.
7. International Shipping
For international orders, customers are responsible for all customs duties, taxes, or import charges imposed by the destination country. Awani Home has no control over these charges and cannot predict their amount.
8. Damaged Shipments
In the rare event of visible shipping damage upon delivery, customers must notify us immediately at the time of receipt and provide clear photographic evidence. Claims reported after delivery acceptance may not be eligible for review.
9. Policy Updates
Awani Home reserves the right to amend this Shipping Policy at any time without prior notice. Updates will be effective immediately upon publication on our website.